We're pretty serious about keeping your info safe - here's the full breakdown of how we handle your data at our gym
Last updated: October 23, 2025
Got Questions?
Shoot us an email at info@zephyrlithodyssey.info
Hey there! Thanks for trusting us with your info. We know privacy's a big deal these days - honestly, it should be. At Zephyr Litho Odyssey Fitness, we're not just about helping you crush your fitness goals and send that next route, we're also committed to keeping your personal data locked down tighter than a figure-eight knot.
This policy lays out everything about what we collect, why we need it, and how we protect it. We've tried to keep the legalese to a minimum 'cause nobody's got time for that. If something's unclear though, just reach out - we're happy to explain.
By using our facilities, website, or services, you're agreeing to this policy. If you're not cool with any part of it, let's chat before you sign up.
When you sign up for membership or book sessions, we'll ask for the basics: name, email, phone number, address, date of birth. Pretty standard gym stuff. We need this to set up your account and get in touch if there's a class cancellation or you left your chalk bag behind.
Credit card info, billing addresses - the usual payment stuff. We use secure payment processors, so your card details aren't just sitting on our servers. We keep transaction history for accounting purposes and in case you need to check past charges.
This one's important for keeping you safe. We'll ask about any injuries, medical conditions, or physical limitations that might affect your training or climbing. Our trainers need to know this stuff to design programs that won't mess you up. Everything's kept confidential, obviously.
We track when you visit, which classes you attend, what equipment you rent. Helps us understand peak times, popular programs, and how to improve our services. Plus, it's handy for tracking your progress over time.
IP addresses, browser types, pages visited, time spent on site - standard web analytics. We use this to make the website better and figure out what content people actually care about versus what's just taking up space.
Alright, so here's what we actually do with your data:
We won't sell your data to third parties. That's not how we roll.
We're not in the business of handing out your info, but there are some situations where we need to share it:
Payment processors, email services, scheduling software - these companies help us run the gym. They only get access to what they need, and they're contractually bound to keep it secure.
If law enforcement shows up with a valid warrant or there's a court order, we have to comply. Also, if there's a legitimate safety concern, we might need to share info with emergency services.
If we ever sell the gym or merge with another facility, your data might be part of that transfer. You'd be notified if this happens.
Important: We never sell your personal info to marketers, data brokers, or random third parties. That's a hard line for us.
We take security seriously. Here's how we keep your info locked down:
All data transmission uses SSL/TLS encryption. Your info's scrambled when it travels between your device and our servers.
Databases are password-protected, regularly backed up, and stored on secure servers with restricted access.
Only staff who need access to do their jobs can see your data. Everyone's trained on privacy protocols.
We keep our security systems updated and run regular audits to catch any vulnerabilities.
Real talk: No system is 100% hack-proof, but we're doing everything reasonable to protect your info. If there's ever a breach, we'll let you know ASAP.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are little data files that help the website work better.
These keep you logged in, remember your preferences, and make the booking system work. Can't really run the site without 'em.
Help us understand how people use the site - which pages are popular, where folks get stuck, how long they hang around. We use this to make improvements.
Track whether you clicked through from an ad or social media post. Helps us figure out which marketing actually works (spoiler: most of it doesn't).
Managing Cookies: You can disable cookies in your browser settings, but heads up - some parts of the website might not work properly if you do.
Under Canadian privacy laws (PIPEDA and provincial regs), you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal info we've got on you. We'll send it over within 30 days.
Spot something wrong? Let us know and we'll fix it. Wrong phone number, old address - whatever needs updating.
Want us to delete your data? We'll do it, unless we legally have to keep some records (like tax stuff). We'll explain what we can and can't delete.
Don't wanna hear about promotions? Click unsubscribe on any email or tell us directly. You'll still get essential account-related stuff though.
Request your data in a format you can transfer to another service if you're leaving us (we'll be sad, but we get it).
To exercise these rights: Email us at info@zephyrlithodyssey.info or call (604) 555-0847. We'll verify your identity (gotta make sure we're not giving your data to some rando) and process your request.
We don't keep your data forever - that'd be weird and unnecessary. Here's the breakdown:
| Data Type | Retention Period |
|---|---|
| Active Membership Records | Duration of membership + 1 year |
| Financial Records | 7 years (tax law requirement) |
| Health & Safety Info | 3 years after last visit (liability coverage) |
| Marketing Data | Until you opt out or 2 years of inactivity |
| Website Analytics | Anonymized after 26 months |
| CCTV Footage | 30 days unless incident requires longer retention |
Once the retention period's up, we securely delete or anonymize your data. If you close your account, we'll speed up the deletion process for non-essential stuff.
We welcome young climbers and future athletes, but we're extra careful with their info.
We don't knowingly collect personal information from kids under 13 without parental consent. If you're a parent setting up an account for your kid, you're providing the consent and you'll have access to manage their info.
Teens can sign up for classes and programs, but we require parental consent for memberships and we'll keep parents in the loop regarding any health or safety matters. Parents can request access to or deletion of their minor's data anytime.
If we discover we've accidentally collected data from a child without proper consent, we'll delete it immediately. Parents, if you have concerns, reach out and we'll sort it out.